Guest House Manager

  • Catskill Animal Sanctuary
  • Saugerties, NY, USA
  • Jul 12, 2018
Full time Chef/ Cook Hospitality-Hotel Non-Profit

Job Description

Job Description

The Homestead Manager position is an ideal role for someone interested in a professional career in the Hospitality industry. This position offers the experience of truly running the day-to-day operations of a thriving “bed and breakfast” guesthouse: The Homestead at Catskill Animal Sanctuary. Responsibilities include the full range of hospitality skills: guest services, administrative processing of reservations, breakfast food preparation, housekeeping, shopping and managing social media networks and guest follow-ups. The Homestead Manager reports to the Deputy Director.

General Management:

  • Manages reservation system to confirm and finalize reservations and special needs including off hours reservation inquiries
  • Calls guests to confirm the details of their stay
  • Communicates with other appropriate CAS staff to advise of guest bookings
  • Post-visit correspondence: satisfaction survey (email), thank you cards, holiday cards
  • Processes Homestead and CAS membership fees and adds new contacts to the donor database
  • Creates social media content for Facebook group and other social media with support of CAS Communications team
  • Must be able to multi-task in a busy guesthouse
  • Acts as ambassador for the Sanctuary encouraging guests to take tours during their stay; engages with guests about the vegan lifestyle.

Food Service:

  • Shops and prepares vegan breakfast for guests according to agreed upon menu and budget; training available from our staff chefs.
  • Set-up and breakdown of morning breakfast for guests
  • Picks up local items for gift basket orders

Guest Services:

  • Greets guests for check-in, provides entry code to rooms, orientates guests (explains rules, etc.) and prepares gift basket orders
  • On-call for guest emergencies at The Homestead
  • Keeps supplies of brochures, marketing materials, and pamphlets stocked at The Homestead to further engage guests in supporting CAS

Housekeeping and Homestead Facilities Management:

  • Regular housekeeping responsibilities, including; cleaning of guest rooms, bathrooms, and common areas, laundry, trash removal, re-stocking water for coolers, and detailed cleaning as per checklist
  • Superior attention to detail in order to maintain the Homestead’s high standards for cleanliness
  • General upkeep out outside areas (porches, walkways, garden beds)
  • Serves as first point of contact for emergencies
  • Notifies Facilities Manager of any maintenance issues or repairs
  • Maintains a list of vendors, repair people, emergency phone numbers

Other:

  • Supports programs offered at The Homestead by assisting with set-up/clean-up for events when schedule permits
  • Responsible for staying within budget for food.
  • Due to the possibility of slower periods, typically in the winter months, additional administrative responsibilities may be required to fulfill a 40 hour work week.

Catskill Animal Sanctuary's mission is to rescue and rehabilitate farmed animals, ignite social change to end their exploitation and promote veganism. We encourage vegans to apply to further our mission.

Please submit cover letter and resume to be considered for this position.