Administrative Assistant - Membership Services

  • PETA
  • Norfolk, VA, USA
  • Jun 06, 2024
Full time Non-Profit

Job Description

Position Objective:

To provide administrative support for the Membership Services Department 

Primary Responsibilities and Duties: 

• Prepare high dollar donation report; gather and check all source documents for processing by Major and Legacy gifts

• Answer a direct phone line, including calls forwarded from reception, members, and general public

• Receive member contact forms and e-mails from the PETA INFO account; update records and reply accordingly

• Process request for removal in response to prospect mailings from the organization

• Upload paper mail received from members to the donor database and assign for follow-up

• Review, sort, and redirect petitions received from members from direct mail fundraising

• Retrieve and distribute interdepartmental mail

• Prepare and submit departments invoices for payment through Sage payments platform 

• Pull and send credit-card batches to the Finance Department for source retention

• Receive survey responses from caging vendors and enter into database 

• Maintain office inventory of stationary and special gift cards

• Identify and reverse returned checks from financial database

• Submit documentation and provide acknowledgement for property gifts

• Maintain confidentiality at all times

• Perform any other duties assigned by the supervisor


• High school education or higher 

• Minimum of one year of data entry experience 

• Previous clerical experience working in an office environment 

• Proven knowledge of animal rights issues and PETA campaigns

• Demonstrated effective written and verbal communication skills

• Experience working with Microsoft Office programs 

• Typing speed of 40 words per minute 

• Ability to lift and carry up to 20 lbs. on a regular basis

• Demonstrated effective organizational skills and meticulous attention to detail

• COVID-19 full vaccination and booster recommended

• Commitment to the objectives of the organization