Coordinator, Sanctuary Experience

  • Farm Sanctuary
  • Watkins Glen, NY, USA
  • Jan 19, 2023
Full time Customer Service Education Inventory Non-Profit Retail

Job Description

Coordinator, Sanctuary Experience

Watkins Glen, NY

***Application Deadline: January 27, 2023***

Summary: The Sanctuary Experience Coordinator is an essential member of the Sanctuary Experience team who provides onsite operational support of the hospitality, tour, volunteer and event programs at Farm Sanctuary’s flagship New York sanctuary in the Finger Lakes region. Programming includes seasonal Bed & Breakfast, tours, events and volunteer engagement with our diverse audience

This position includes a daily rotation of responsibilities: providing and leading tours to guests of the sanctuary, greeting guests upon arrival, and supporting the Sanctuary Shop and Bed & Breakfast program.

Responsibilities:

 

TOURS

  • Create an inclusive, safe, and inviting guest experience for visitors and members

  • Greet guests, proactively engaging with visitors,  providing information, and way-finding

  • Conduct public, private and special VIP tours with provided script

  • Support Animal Care and Environment teams to maintain animal residents safety and comfort 

  • Support safety between guests and animal residents 

  • Respond to public inquiries via zendesk and telephone

  • Maintain Farm Sanctuary brand standards for sanctuary experience; create and support an operating environment that provides a positive and meaningful sanctuary experience for visitors

  • Work closely & collaboratively with the Animal Care team on tours; communicate tour schedules with Sanctuary staff

HOSPITALITY (BED & BREAKFAST)

  • Maintain Farm Sanctuary brand standards for guest experience; create and support an operating environment that assures guest satisfaction, and improves upon guest experience

  • Greet, welcome & check-in guests. Create & communicate a secure and clear after hours check-in process

  • Provide expert recommendations for local and regional attractions and activities.

  • Assist Sanctuary Experience with Bed and Breakfast Program, including regular breakfast set up, clean up, and housekeeping duties

  • Responsible for food and supply inventory

  • Conduct walkthroughs prior to guest check in, and after guest check out

Inspect furniture, fixtures & equipment, vents, windows, & accommodation exteriors to ensure cleanliness & functionality

Procure & place in-room VIP guest amenities and fulfill special requests

Report maintenance & engineering issues to the Manager of Sanctuary Experience

VOLUNTEER ENGAGEMENT

  • Coordinate and confirm Volunteers for monthly support parties, visitor program & events

  • Communicate and respond to volunteer inquiries through Zendesk

  • Outreach to current and prospective volunteers

EVENTS

  • Assist with coordinating onsite setup and provide day-of support for community engagement, stewardship & cultivation event activities which support development, education, social justice, advocacy & other organizational goals.

  • Coordinate and confirm volunteers for local events

  • Represent Farm Sanctuary at events as brand ambassador

OTHER

  • Represent Farm Sanctuary at regional tabling events

  • Complete daily opening and closing procedures

  • Provide administrative assistance by running weekly and monthly reports

  • Support Sanctuary Shop retail operations

  • Assist with daily upkeep of the Sanctuary Center

Preferred Qualifications:

  • 2-3 years customer service, guest-relations or hospitality experience preferred

  • Excellent interpersonal skills

  • Must enjoy guest experience work and possess the ability to be professional and gracious in high volume situations

  • Extensive knowledge of farmed animal and vegan and social justice issues

  • Commitment to Farm Sanctuary’s mission and pursuing a vegan lifestyle

  • Strong communication, public speaking, and outreach skills

  • Must be able to work independently, take initiative and exercise good judgment

  • Ability to easily communicate with various audiences

  • Strong prioritization and organizational skills, and attention to detail

  • Must be a team player and collaborate well with colleagues

  • Willingness and ability to perform physical labor, moderate lifting, and work in varying weather conditions

  • Comfortable around large farmed animals

  • Valid driver’s license and clean driving record

  • Must be dependable

  • Alignment with Farm Sanctuary’s values of compassion, understanding, integrity, transformation, and freedom

  • Familiarity, commitment to, and experience with the practice of equity and social justice, and the principles embedded in Farm Sanctuary’s mission

Successful applicants may not meet all of the qualifications. We encourage you to apply, even if you have a unique or non-traditional background. 

 

Job Specifications:

  • Terms of employment: Full-time, regular, non-exempt position

  • Report to: Manager, Sanctuary Experience

  • Direct reports: None

  • Location: Watkins Glen, NY

  • Pay: $21.00/hour

  • Travel: Not required, but regional travel possible 

  • Benefits: Competitive benefits package, including 13 paid holidays; generous paid time off; health, dental, vision, and life insurance; 403(b) plan; flexible spending accounts; long-term disability insurance; free access to CALM meditation app; and access to the Nivati wellness platform

Our Process:

  • Stage 1: 30-minute phone interview with a member of our HR team

  • Stage 2: 45-minute video interview with two members of our Sanctuary Experience team

  • Stage 3: 45-minute video interview with two members of our Sanctuary Experience team

  • Stage 4: Reference checks

  • Stage 5: Job offer

Farm Sanctuary is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, or age. 

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Any photos or videos taken in the scope of employment and/or related to Farm Sanctuary are considered work product and intellectual property of Farm Sanctuary.