Sanctuary Guide

  • Farm Sanctuary
  • Watkins Glen, NY, USA
  • Jun 14, 2022
Seasonal Customer Service Education Non-Profit Other

Job Description

As members of Farm Sanctuary’s Events and Experience Team, Sanctuary Guides assist with all aspects of our Sanctuary experience. This role is an integral part of the Events and Experience Team, providing onsite support and serving as an ambassador for the organization. As a public-facing role, this position is expected to be knowledgeable, welcoming, and courteous to our diverse audience.

The Sanctuary Guide position offers a unique opportunity to work with a team of committed staff and volunteers focused on advocating for farm animals. This position is an excellent opportunity to gain skills and experience in animal advocacy work and considerable knowledge of issues around animal agriculture. Successful candidates will bring a welcoming and warm demeanor, a strong sense of hospitality, and a sincere connection to animal advocacy.

This position includes a daily rotation of responsibilities: providing and leading tours to guests of the sanctuary, greeting guests upon arrival, and supporting the Sanctuary Shop and Bed and Breakfast program.

Responsibilities:

  • Create an inclusive, safe, and inviting guest experience for visitors and members
  • Greet  guests, proactively engage with visitors, provide information, and way-finding
  • Conduct public and special VIP tours with provided script
  • Work alongside Animal Care and Facilities teams to maintain animal residents' safety and comfort 
  • Support safety between guests and animal residents 
  • Support Sanctuary Shop operations
  • Daily upkeep of the Visitor Barn
  • Complete daily opening and closing procedures
  • Assist with Bed and Breakfast Program, including regular breakfast set up, clean up, and occasional housekeeping duties
  • Assist with onsite Sanctuary events and outreach projects
  • Provide administrative assistance as needed
  • Provide daily reports to Events and Experience Managers 

Requirements and qualifications:

  • Excellent interpersonal skills
  • Customer service, guest relations or hospitality experience preferred
  • Must enjoy guest experience work and possess the ability to be professional and gracious in high-volume situations
  • Knowledge of farmed animals and vegan issues
  • Commitment to Farm Sanctuary’s mission and currently adhering to a vegan lifestyle
  • Strong communication, public speaking, and outreach skills
  • Must be able to work independently and exercise good judgment
  • Ability to easily communicate with various audiences
  • Strong organizational skills and attention to detail
  • Must  be a team player and collaborate well with colleagues
  • Willingness and ability to perform physical labor and moderate lifting
  • Valid driver’s license and clean driving record
  • Ability to work a flexible schedule including weekends and holidays
  • Must be dependable

Job Specifications:

  • Temporary with potential for permanent hire, non-exempt, full-time position
  • The position is from July - December 2022
  • Starting wage is $15/hour with onsite housing (spaces are shared)

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Any photos or videos taken in the scope of employment and/or related to Farm Sanctuary are considered work product and intellectual property of Farm Sanctuary.

Farm Sanctuary is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, or age.