Sustainer Program Associate

  • PETA
  • Norfolk, VA, USA
  • May 11, 2022
Full time Accounting Administrative Assistant Non-Profit

Job Description

Position Objectives:

• To serve as the primary contact for members of PETA's monthly giving programs

• To process donations and maintain accurate, up-to-date records about PETA's monthly donors


Primary Responsibilities and Duties:

• In consultation with PETA and in verified compliance with the objectives, standards, and requirements communicated by it:

    o Input account information for automatic payments for PETA's monthly giving programs

    o Input PETA members' demographic information and monthly donation invoice for PETA's monthly giving programs

    o Act as the primary contact for all phone calls and e-mail and written correspondence pertaining to PETA monthly donor information updates and campaign concerns

    o Review and process declined/returned donation reports for contacting PETA donors to request updated information

    o Handle outbound calling to PETA's monthly donors for donor-retention purposes and to maintain updated account information for automatic payments

• Maintain proper posting of all telemarketing sustainer files

• Assist the supervisor in monitoring daily workflow in order to ensure file maintenance and prompt processing of PETA donations, acknowledgments, and other correspondence

• Perform any other duties assigned by the supervisor



• Three years of accounting or data-entry experience

• Working knowledge of database mail-merge systems

• Demonstrated knowledge of animal rights issues and current PETA campaigns

• Proficiency with a 10-key calculator

• Ability to type accurately at a minimum of 35 words per minute

• Demonstrated effective written and verbal communication skills

• Proven excellent accuracy and attention to detail

• Ability to lift and carry up to 20 lbs. up and down stairs

• This position requires proof of the COVID-19 full vaccination

• Commitment to the objectives of the organization