Online Community Manager

  • Vegan Mainstream
  • Remote
  • Sep 12, 2021
Freelance Business Development General Business Management Marketing Remote Job

Job Description

To enhance our client’s experience, we are building an online training community. Our goal is to support our members, clients, and community by establishing a central location for all our training materials. We are using third-party software to manage our community, so we need someone to join the team as we finish the final phases of the launch. Once we launch the platform, this ideal candidate will help us maintain it.

We are looking for someone with experience in growing and maintaining communities online. If our community grows as expected, we are looking for someone that can eventually manage a team of moderators. 

This is a remote, part-time position; we are looking for someone who can work for about 5-10 hours a week.

Here’s an example of the roles and responsibilities:

Launch Phase: 

  • Document community management plan

  • Create training guides for the community 

  • Set up onboarding process for new members

Maintenance Phase: 

  • Host new member orientation

  • Post to forums

  • Initiate and facilitates chats

  • Log technical issues

  • Follow Up with individuals members

  • Gather feedback and request for new training or support materials 

  • Moderate communities

  • Publish Content

  • Maintain community software

Please answer the following questions in your cover letter

  • Do you have examples of an online community you managed?  (e.g. size, goals, key accomplishments, etc) 

  • Other than Facebook, have you managed online communities via third party software like, Slack, etc?

  • Are you familiar with the vegan lifestyle?

  • What makes you the ideal candidate for this role? 

  • On a scale of 1 to 5, how comfortable are you with technology? 

  • What is your experience with online courses?

  • Please add a link to a video on why you would be great at and love this position (optional, but recommended)