To enhance our client’s experience, we are building an online training community. Our goal is to support our members, clients, and community by establishing a central location for all our training materials. We are using third-party software to manage our community, so we need someone to join the team as we finish the final phases of the launch. Once we launch the platform, this ideal candidate will help us maintain it.
We are looking for someone with experience in growing and maintaining communities online. If our community grows as expected, we are looking for someone that can eventually manage a team of moderators.
This is a remote, part-time position; we are looking for someone who can work for about 5-10 hours a week.
Here’s an example of the roles and responsibilities:
Document community management plan
Create training guides for the community
Set up onboarding process for new members
Host new member orientation
Post to forums
Initiate and facilitates chats
Log technical issues
Follow Up with individuals members
Gather feedback and request for new training or support materials
Maintain community software
Please answer the following questions in your cover letter
Do you have examples of an online community you managed? (e.g. size, goals, key accomplishments, etc)
Other than Facebook, have you managed online communities via third party software like Circle.co, Slack, etc?
Are you familiar with the vegan lifestyle?
What makes you the ideal candidate for this role?
On a scale of 1 to 5, how comfortable are you with technology?
What is your experience with online courses?
Please add a link to a video on why you would be great at and love this position (optional, but recommended)
Vegan Mainstream has been helping vegan entrepreneurs and business people since 2009. Headquarters are located in Kissimmee, Florida, but our team is international, and we travel across North America to share the message and expertise of Vegan Mainstream. Our work brings vegan entrepreneurs together and helps them to reach further into the nonvegan sphere, always moving us closer to a reality in which veganism is mainstream.